Shipping Policy

Operator: FENGHAN LIMITED

Registered Address: RM 1D 2/F, FU TAO BUILDING, 98 ARGYLE STREET, MONG KOK, KLN, HKSAR

Official Website: https://fenghanltd.com/ (hereinafter referred to as “the Website”)

Contact Email: service@fenghanltd.com

This Shipping Policy governs all order processing, shipment, delivery, and related logistics matters for products purchased via the official website https://fenghanltd.com/ operated by FENGHAN LIMITED (hereinafter referred to as “we”, “us”, “our”). This Policy applies to all retail customers, wholesale partners, and global buyers (collectively referred to as “you”, “your”) placing orders through the Website, and is an integral part of our Terms of Service. By submitting an order on our Website, you acknowledge that you have read, understood, and unconditionally agreed to all terms outlined in this Policy.

We are committed to delivering safe, efficient, and reliable logistics services, partnering with reputable logistics carriers to ensure your orders reach you in a timely manner. This Policy clarifies key details including order processing timelines, shipping coverage, fees, delivery estimates, tracking services, and special liabilities, to facilitate transparent and smooth transactions for all parties.

1. Order Processing Timeline

All orders undergo strict verification, inventory check, and quality inspection before shipment to ensure order accuracy and product integrity. Processing timelines are calculated based on business days only (Monday to Friday), excluding Hong Kong SAR public holidays and weekends;

Retail Orders: Standard processing takes 1-3 business days after successful payment confirmation and order review. Orders placed on weekends or public holidays will be processed on the next business day.
Wholesale & Bulk Orders: For bulk purchases, prepacks, and wholesale orders, processing takes 3-5 business days due to additional inventory sorting and packaging checks. Customized wholesale bulk orders may have extended processing times, which will be communicated to you via email in advance.

We reserve the right to delay processing if your order involves incomplete payment, incorrect delivery information, suspected fraudulent transactions, or temporary product out-of-stock situations. We will promptly notify you via email of any delays and provide an updated expected shipment timeline.

2. Shipping Coverage & Destinations

We provide shipping services to Hong Kong SAR and most international regions and countries. Please note that shipping availability may vary for remote areas, regions with strict import controls, or restricted jurisdictions; you may check eligible destinations at checkout or contact our customer service team for confirmation.

2.1 Hong Kong SAR Local Shipping

We offer full coverage across Hong Kong SAR, including Kowloon, Hong Kong Island, New Territories, and outlying islands. A small additional shipping fee may apply to remote outlying islands or restricted commercial/industrial zones, which will be clearly displayed at checkout.

2.2 International Shipping

We support shipping to major regions worldwide, including Asia, Europe, North America, Oceania, and other accessible areas. As the importer of record, you are solely responsible for complying with the import laws, regulations, and quarantine requirements of your destination country/region.

3. Shipping Fees & Promotional Offers

3.1 Shipping Fee Calculation

Shipping fees are calculated based on the shipping destination, order weight, package dimensions, and selected shipping method, and will be clearly displayed on the checkout page before payment. All shipping fees exclude customs duties, import taxes, brokerage fees, and other local charges applicable to international orders.

3.2 Free Shipping Terms

We may launch limited-time free shipping promotions for retail or wholesale orders, subject to specified conditions (e.g., minimum order value, eligible destinations). Free shipping applies to standard delivery services only, and will be automatically applied at checkout if the promotion requirements are met. Free shipping benefits are non-refundable for returned or cancelled orders, in accordance with our Return & Refund Policy.

3.3 Wholesale Shipping Benefits

Registered wholesale partners are entitled to exclusive bulk shipping discounts and preferential logistics terms, which will be reflected in the dedicated wholesale checkout portal. For large-scale bulk orders, customized shipping plans and fee negotiations are available by contacting our customer service team.

4. Shipping Methods & Delivery Timelines

Delivery timelines are estimated only, and start counting from the date of shipment (not the order placement date). Delays may occur due to carrier scheduling, customs clearance, adverse weather, public holidays, peak shipping periods, or other unforeseen circumstances beyond our reasonable control.

4.1 Hong Kong SAR Local Delivery

Standard Shipping: Delivery within 2-4 business days after shipment, suitable for regular retail and small wholesale orders.
Express Shipping: Optional expedited service, delivery within 1-2 business days after shipment; additional fees apply, selectable at checkout.

4.2 International Delivery

Standard International Shipping: Delivery within 7-15 business days after shipment, varying by destination and customs clearance efficiency.
Expedited International Shipping: Premium expedited service, delivery within 3-7 business days after shipment; higher shipping fees apply.

Customs clearance procedures in the destination country/region may cause additional delivery delays, and we have no control over inspection timelines or related processes.

5. Shipment Notification & Order Tracking

Once your order is dispatched, we will send a shipment confirmation email to your registered email address, containing the following key information:

Unique tracking number of your shipment;
Official tracking link of the logistics carrier;
Estimated delivery date provided by the carrier.

You can monitor the real-time delivery status of your package via the carrier’s official website or mobile application using the tracking number. If you do not receive the shipment notification or tracking number within the stated processing timeline, please contact us at service@fenghanltd.com for assistance.

6. Delivery Responsibilities & Risk Transfer

6.1 Delivery Information & Acceptance

You are responsible for providing accurate, complete, and valid delivery information (recipient name, contact number, full address, postal code, etc.). We shall not be liable for delayed, failed, or misdelivered shipments caused by incorrect or incomplete address details provided by you. If re-delivery is required due to inaccurate information, you shall bear all additional re-delivery fees.

The logistics carrier will attempt delivery per the scheduled time; if you are unavailable to receive the package, the carrier will leave a pickup notice and keep the package at a designated location for a specified period. Unclaimed packages beyond the carrier’s holding period may be returned to us, and you shall bear all resulting shipping costs for re-delivery.

6.2 Risk Transfer

The risk of loss, damage, or theft of the ordered products transfers to you once the package is handed over to the logistics carrier and marked as “Shipped”. We are not liable for any loss, damage, or delay occurring after the carrier takes possession of the package.

7. International Orders: Customs, Taxes & Duties

For all international shipments, you are solely responsible for:

Complying with all import laws, regulations, and quarantine requirements of the destination country/region;
Paying all applicable customs duties, import taxes, brokerage fees, inspection fees, and other local charges imposed by the destination authorities;
Cooperating with customs authorities to complete clearance procedures.

Our product prices and shipping fees do not include any customs-related charges, and we have no control over the amount of such fees. Refunds will not be issued for paid customs duties, and refusal to accept delivery or pay customs fees may result in package abandonment or return; all resulting losses and shipping costs shall be borne by you.

8. Handling of Abnormal Shipments

8.1 Lost Shipments

If your package is confirmed as lost by the logistics carrier (after official investigation), please contact us immediately with your order number and tracking details. We will coordinate with the carrier to resolve the issue, and at our discretion, provide a full refund or re-ship the order for eligible cases.

8.2 Damaged Shipments

If you receive a package with damaged packaging or defective products due to shipping mishandling, you must notify us via email within 3 business days of delivery, attaching clear photos/videos of the package, shipping label, and damaged products. We will review the claim and arrange a suitable resolution (refund, replacement, etc.) for verified cases. Claims submitted beyond the 3-day period may not be accepted.

8.3 Returned Undeliverable Shipments

Shipments returned to us due to undeliverable address, recipient refusal, unclaimed status, or customs rejection will be processed as returned orders. We will notify you upon receipt of the returned package; you may choose to receive a refund (minus original shipping fees and carrier return charges) or arrange re-delivery at your own cost.

9. Policy Updates & Amendments

We reserve the right to update, modify, or revise this Shipping Policy at any time to align with logistics service adjustments, carrier term changes, or regulatory updates. Revised terms will be posted on this page with an updated Effective Date, and your continued use of our shipping services after the revision constitutes your acceptance of the updated Policy. We recommend reviewing this page periodically for the latest terms.

10. Contact Us

If you have any questions regarding shipping timelines, fees, tracking, or need assistance with abnormal shipments, please contact our customer service team:

Email: service@fenghanltd.com (response within 3 business days)